What Is a Table Kiosk?
A table kiosk is a self-serve technology that can be placed at any restaurant table to let customers order food, drinks, and even entertainment. Kiosk technology can be a boon for restaurants because it helps to reduce labor costs, increase customer satisfaction ratings and enhance the overall experience of diners. 스마트공장
Kiosk is a term that has been around for decades, meaning a small, self-standing structure, usually containing one or more sides open. The term has evolved over time to refer to a kiosk with a computer that dispenses information or makes sales.
Getting Started
Getting started with table service is as simple as changing the way your restaurant runs the front of house. Previously, wait staff was responsible for taking orders, inputting them into a digital point-of-sale (POS) system, and then transferring the orders to the kitchen. This left crew members in the throes of a busy, stressful environment that often resulted in dissatisfied consumers and overworked employees.
With a new self-serve kiosk system, wait staff can focus on other important tasks instead of processing multiple orders. This can allow the staff to spend more time on the floor serving diners, boosting their productivity and ultimately reducing the number of hours they need to work each day.
The most common types of kiosks consist of a touchscreen (usually a tablet) with an easy-to-use digital interface that allows guests to choose from the restaurant’s menu, send in their orders, and pay for them without ever having to leave their seats. These kiosks can also be programmed with prompts to alert guests about promotions, special offers, and other information that might be relevant to their dining experience.
Speed and Efficiency
The biggest advantage of using a kiosk is that it speeds up the ordering process. Traditionally, customers have to stand in line for their meals, and this can be a long, tedious experience that can cause diners to feel unsatisfied with their dining experiences. When they order from a kiosk, customers can create their own orders, send them in quickly and easily, and then pay for them with their credit card. This saves time, and it also helps to cultivate a positive dining experience that will likely lead to more return business.
In addition to faster ordering, implementing a self-serve kiosk will also help your staff stay more on top of customer requests and issues. This can reduce human error, which can be a big drawback for POS systems.
Creating an Experience for Everyone
The best kiosk solutions provide a seamless customer experience that is tailored to the needs of all diners. This includes a simple and quick way to enter dietary restrictions, allergens, and preferences as well as an intuitive, user-friendly interface that ensures everyone can use the kiosk.
Having an employee to help customers use the kiosk can also reduce stress and anxiety and improve the overall experience for all diners. A trained staff member can help customers understand the different options they have and how to navigate them, which will greatly enhance their experience at the restaurant and improve customer satisfaction ratings. 스마트공방